Privacy Policy
The Property Factory 2024 Limited
Last updated: January 2026
1. Introduction
This Privacy Policy explains how The Property Factory 2024 Limited (“we”, “us”, or “our”) collects, uses, stores, and discloses personal information when you interact with thepropertyfactory.co.nz (the Website).
We comply with the Privacy Act 2020 (New Zealand).
2. What Personal Information We Collect
We may collect personal information you provide, including:
- Name
- Email address
- Phone number
- Location
- Property preferences
- Budget or borrowing range
- Investment goals
- Financial or affordability-related information you choose to provide
We may also collect information automatically, including:
- IP address
- Browser and device information
- Pages viewed and interactions
- Cookies and similar technologies
3. How We Collect Information
We collect information when you:
- Submit enquiry or contact forms
- Register for webinars or events
- Sign up to marketing communications
- Book meetings or consultations
- Interact with the Website
- Communicate with us directly
4. How We Use Personal Information
We use personal information to:
- Respond to enquiries
- Match users with property opportunities
- Provide information about properties, services, and events
- Send marketing communications
- Manage bookings, webinars, and events
- Improve our Website and services
- Comply with legal obligations
5. Marketing Communications
By submitting your details, you consent to receiving relevant communications from us by email or SMS.
You may opt out at any time using the unsubscribe option or by contacting us.
6. Cookies and Tracking
We use cookies to:
- Operate the Website
- Analyse usage
- Improve performance
- Support advertising and remarketing
You can control cookies via browser settings. Disabling cookies may affect Website functionality.
We use a cookie consent banner to provide choices regarding cookie use.
7. Analytics and Advertising
We use analytics and advertising platforms (such as Google and Meta) to understand Website usage and deliver relevant marketing.
These tools may collect information through cookies or similar technologies.
8. Storage and Security of Information
Personal information is stored using secure systems and trusted third-party service providers (including CRM, email, and productivity platforms).
We take reasonable physical, technical, and administrative steps to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
9. Disclosure of Personal Information
We do not sell personal information.
We may share information:
- Internally within our business
- With trusted service providers who assist us
- Where required by law
All service providers are required to handle information securely.
10. Overseas Storage and Processing
Some personal information may be stored or processed outside New Zealand due to cloud-based software providers.
We take reasonable steps to ensure overseas handling is consistent with New Zealand privacy standards.
11. Children’s Privacy
The Website is intended for adults. We do not knowingly collect personal information from individuals under 16.
12. Your Rights
Under the Privacy Act 2020, you may:
- Request access to your personal information
- Request correction
- Request deletion where lawful
13. Retention of Information
We retain personal information only as long as necessary for the purposes collected or as required by law.
14. Privacy Breaches
If a privacy breach occurs that is likely to cause serious harm, we will take steps to contain and assess the breach and notify affected individuals and the Office of the Privacy Commissioner where required.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on the Website and apply from the date of publication.
16. Contact Us
For privacy questions, access requests, corrections, or complaints, contact:
Email: info@thepropertyfactory.co.nz
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner: https://www.privacy.org.nz/your-rights/making-a-complaint/